Abu Dhabi Explorer

This Privacy Policy explains how Abu Dhabi Explorer ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website abudhabiexplorer.com (the "Website"), use our services, or interact with us in any way.

We are committed to protecting your privacy and handling your data in an open and transparent manner. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We collect various types of information from and about users of our Website, including:

1.1 Information You Provide to Us

• Contact information (such as name, email address, and phone number) when you subscribe to our newsletter, fill out contact forms, or participate in surveys
• Profile information when you create an account
• Comments, feedback, reviews, and other content you submit
• Information you provide when corresponding with us
• Payment information when you make purchases (note: payment processing is handled by third-party payment processors)

1.2 Information We Collect Automatically

When you visit our Website, we may automatically collect certain information about your device and usage, including:

• IP address, browser type, operating system, device information
• Pages you visit on our Website and time spent on those pages
• Referral sources
• Location information based on your IP address
• Click data and interaction with our Website

We collect this information using cookies, web beacons, and other tracking technologies. For more information about our use of these technologies, please see the "Cookies and Similar Technologies" section below.

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms when you interact with our content or connect your social media account
• Business partners, such as tour operators or hotels, with whom we have joint marketing or promotional arrangements
• Analytics providers and advertising networks

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Website and services
• Processing and fulfilling your requests, bookings, or transactions
• Sending administrative information, such as updates, security alerts, and support messages
• Communicating with you about products, services, offers, promotions, and events
• Personalizing your experience on our Website and providing content tailored to your interests
• Monitoring and analyzing usage, trends, and activities related to our Website
• Detecting, preventing, and addressing technical issues, fraud, or illegal activities
• Complying with legal obligations
• Protecting our rights, property, or safety, and that of our users or others

3. Information Sharing and Disclosure

We may share your personal information in the following situations:

• Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as web hosting, data analysis, payment processing, customer service, email delivery, and marketing assistance.
• Business Partners: We may share information with business partners, such as tour operators, hotels, or attractions, to fulfill your requests or provide joint content or services.
• Analytics and Advertising Partners: We share information with third-party analytics providers and advertising networks to analyze Website traffic and improve our marketing efforts.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with third parties when you consent to such sharing.

We do not sell your personal information to third parties.

4. Cookies and Similar Technologies

Our Website uses cookies, web beacons, pixels, and similar tracking technologies to collect information and provide you with a better browsing experience.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functionality of the Website
• Preference Cookies: Allow us to remember your preferences and settings
• Analytics Cookies: Help us understand how visitors interact with our Website
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements

4.2 Cookie Management

You can manage your cookie preferences through our cookie consent tool when you first visit our Website. Most web browsers also allow you to control cookies through their settings. Please note that if you choose to block certain cookies, some features of our Website may not function properly.

5. Data Security

We implement appropriate technical and organizational measures to protect the personal information we collect and process. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They are subject to duties of confidentiality and will only process your personal information on our instructions.

In the event of a data breach that compromises your personal information, we will notify you and the relevant authorities as required by applicable law.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information and whether we can achieve those purposes through other means, and the applicable legal requirements.

When personal information is no longer necessary for the purposes for which it was collected, we will either delete it or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• The right to access the personal information we hold about you
• The right to rectify or update inaccurate or incomplete information
• The right to delete your personal information in certain circumstances
• The right to restrict or object to our processing of your personal information
• The right to data portability (receiving a copy of your personal information in a structured, machine-readable format)
• The right to withdraw consent at any time, where we rely on consent as the legal basis for processing

To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Please note that in some cases, we may not be able to fully comply with your request, such as if it would impact the privacy rights of others or if we are legally entitled to deal with the request in a different way.

Email Communications: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link included in every marketing email. Even if you opt out of marketing communications, we may still send you administrative messages relating to your use of our Website or services.

8. Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

9. International Data Transfers

We are based in the United Kingdom and operate our Website from there. If you are accessing our Website from outside the UK, please be aware that your information may be transferred to, stored, and processed in the UK and other countries where our servers and service providers are located.

If we transfer your personal information from the European Economic Area (EEA) or the UK to countries that may not provide an equivalent level of data protection, we will implement appropriate safeguards, such as standard contractual clauses approved by the European Commission or UK authorities, to ensure that your personal information receives an adequate level of protection.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to check this page periodically to stay informed about our information practices.

If we make material changes to this Privacy Policy, we will notify you through a notice on our Website or by email (if we have your email address) prior to the change becoming effective.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Abu Dhabi Explorer
Studio 64 Anderson Lights
Lloydstad, RH20 2LH
United Kingdom
Email: privacy@abudhabiexplorer.com

For data protection inquiries specifically, you can contact our Data Protection Officer at dpo@abudhabiexplorer.com.

If you are in the European Union or the UK, you have the right to lodge a complaint with a data protection authority if you are not satisfied with our response to your inquiry or request.

Last Updated: January 15, 2025